Refund Policy

Unconditional 14-day refunds

We provide a full refund of the amount paid for any purchase when you request it within 14 days of the purchase date. This applies to courses, question banks, visual practice exams, and other paid study services, including subscription payments where offered. You do not need to give a reason or demonstrate a technical problem.

Access and use do not affect eligibility

The 14-day refund right applies even if you have accessed, downloaded, used, or completed any part or all of the purchased materials. Starting digital access, agreeing to immediate delivery, completing an exam, or using the service does not waive or restrict this right. There are no usage-based exclusions or other conditions within this window.

How to request your refund

Email support@exammastery.invalid within 14 days of purchase and tell us you would like a refund. If available, include your purchase reference or account email to help us locate the payment. No explanation is required. Never send a full card number, password, or one-time security code.

Refund processing

Refunds are issued through the original payment method. The time for funds to appear depends on your payment provider and bank. Payment-processing times do not affect eligibility when your request was submitted within the 14-day window.

Your other rights

This policy does not limit any statutory consumer rights or any longer refund or withdrawal period that applies to your purchase. Contact us about duplicate charges, non-delivery, or other purchase problems, including after the 14-day period.

Policy updated: 4 November 2026.